Has CRM Actually Improved Your Lead Response Time?
How quickly do you normally respond when a new enquiry comes in? I’m curious whether CRM makes a measurable difference here rather than just keeping things organized. HelloGrowthCRM came up while I was researching CRM for small business. If you’ve used CRM, did your average response time improve from hours to minutes? And did that faster response lead to more enquiries getting a reply? I’d be interested in actual numbers if anyone has tracked them.