Did CRM Increase the Value of Your Repeat Customers?
Rather than simply counting repeat orders, has anyone measured whether existing customers started generating more revenue after adopting CRM? HelloGrowthCRM came up while I was researching small business CRM India solutions. Maybe better follow-ups led to more upgrades, larger orders, or more frequent purchases. If you’ve tracked customer value over time, did it actually increase? I’m interested in real examples rather than simply hearing that CRM is “good for retention.”