Has CRM Improved Complaint Resolution Time for Home Service Companies?
I’m curious whether CRM is useful after the sale, especially for businesses handling customer complaints and service requests. A customer might call, message on WhatsApp, or contact a salesperson directly, which can make things difficult to track. HelloGrowthCRM came up while I was researching CRM software India. Has anyone measured complaint resolution time after adopting CRM? Did average resolution drop from 48 hours to 24 hours, or did it mainly make it easier to see which complaints were still pending?